Microsoft var bestemt ikke forberedte på den sønderlæmmende kritik, der var rettet mod beslutningen om at Xbox One krævede forbindelse til nettet en gang i døgnet, siger Albert Penello i et videointerview Rev3Games. Skulle han gøre noget om, ville han ikke have præsenteret funktionen så tidligt som Microsoft gjorde, siger han, og mener at Microsoft ikke formåede at kommunikere hvad man egentlig ville opnå.
"We were looking at what Steam does, we were looking at what iOS is doing, we were looking where the customers were going and saying ‘I think we can actually give you a better all-digital experience.'"
Panello siger også, at pendulet er begyndt at svinge den anden vej, og at mange godt kan se hvad Microsofts oprindelige beslutning kunne give af fordele:
"I think with time, people have understood what we were trying to do, and I'm sure you've seen it with the fans. They've been saying ‘God, I wish some of this stuff would come back.' I think the problem was that people got in their minds that what we were trying to do was somehow evil or anti-customer."