Bøden omhandler aktiveringsnøgler, som Steam har givet til spiludviklere og dernæst solgt videre igennem en tredje part - og omhandler ikke spil solgt direkte på Valves spildistribuerings service, Steam. Valve har udtalt sig om sagen, at de giver gratis aktiveringsnøgler til udviklere, og at disse nøgler ofte bliver solgt videre igennem en tredje part. Anklagen lyder på, at Valve ved disse aktiveringsnøgler har aflåst bestemte spil for bestemte EU regioner. Valves svar på dette er: "approximately just 3% of all games using Steam (and none of Valve's own games) at the time were subject to the contested region locks in the EEA." De argumenterer altså for ikke at være skyldige i 'geo-blocking' og tilføjer yderligere, at de stoppede fuldstændig med at regions-blokere spil tilbage i 2015, medmindre en bestemt lov specifikt forbød salg af bestemt spil i specifikke regioner.
I kan læse Valve's officielle statement her:
During the seven year investigation, Valve cooperated extensively with the European Commission ("EC"), providing evidence and information as requested. However, Valve declined to admit that it broke the law, as the EC demanded. Valve disagrees with the EC findings and the fine levied against Valve.
The EC's charges do not relate to the sale of PC games on Steam - Valve's PC gaming service. Instead the EC alleges that Valve enabled geo-blocking by providing Steam activation keys and - upon the publishers' request - locking those keys to particular territories ("region locks") within the EEA. Such keys allow a customer to activate and play a game on Steam when the user has purchased it from a third-party reseller. Valve provides Steam activation keys free of charge and does not receive any share of the purchase price when a game is sold by third-party resellers (such as a retailer or other online store).
The region locks only applied to a small number of game titles. Approximately just 3% of all games using Steam (and none of Valve's own games) at the time were subject to the contested region locks in the EEA. Valve believes that the EC's extension of liability to a platform provider in these circumstances is not supported by applicable law. Nonetheless, because of the EC's concerns, Valve actually turned off region locks within the EEA starting in 2015, unless those region locks were necessary for local legal requirements (such as German content laws) or geographic limits on where the Steam partner is licensed to distribute a game. The elimination of region locks may also cause publishers to raise prices in less affluent regions to avoid price arbitrage. There are no costs involved in sending activation keys from one country to another, and the activation key is all a user needs to activate and play a PC game.
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