På trods af at der var masser af Switch 2-konsoller tilgængelige ved lanceringen, og der blev sat flere salgsrekorder, har den været så populær, at mange mennesker har stået uden en konsol. Under et nyligt møde med Nintendo-investorer (tak Nintendo Life) blev spørgsmålet rejst, om virksomheden havde fejlvurderet interessen, og hvad årsagen til dette var.
Nintendos administrerende direktør Shuntaro Furukawa undskyldte for situationen og svarede som følger (via NStyles):
"Currently, in many countries, the demand for Switch 2 exceeds the supply, and we are unable to meet it. We understand that some shareholders have also been unable to obtain it. We started accepting lottery sales at My Nintendo Store in April. The response far exceeded our expectations, and I announced in my name on X that there were 2.2 million applicants, along with an apology.
Since then, we have conducted four lottery sales, but some people were not selected. We have announced that the fifth lottery will take place starting in July. Many general retailers have also conducted lottery sales. The number of stores offering in-store sales is gradually increasing.
As a company, we are working to improve our production system to deliver as many units as possible. We apologise for the inconvenience caused by this initial demand, which greatly exceeded our expectations."
Ved samme begivenhed forklarede Furukawa også, at de havde forsøgt at belønne gamle kunder ved at give dem prioritet til at købe en enhed gennem Nintendo selv, for at beholde dem mellem forskellige konsol-generationer, noget han mener har været svært tidligere.