Hvis du har forsøgt at tage et slag Halo i den nye The Master Chief Collection på Xbox One, så har du uden tvivl bemærket, at Microsoft og 343 Industries har jokket i spinaten omkring spillets matchmaking, med laaaaange load-tider og få spil, der faktisk kommer i gang.
Sidste uges patch har ikke gjort situationen meget bedre, hvilket 343-chefen Bonnie Ross blankt erkender i et åbent brev til spillerne: "we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience."
Ross skriver i brevet, at hun giver sin "dybtfølte undskyldninger" for forsinkelserne og for de negative aspekter af oplevelsen indtil videre, og lover at holdet bag spillet arbejder "døgnet rundt" for at løse de problemer, der plager Halo: The Master Chief Collection.
"Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority," Ross said. "We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience. We are also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience. With each update we will carefully analyze data to confirm that the improvements we're seeing internally are also happening with fans at home."
"Know that we're trying to be as nimble as possible to put fixes in place. We are planning multiple server-side tweaks and game content updates over the coming weeks. Looking forward, I want to give you a high-level cadence of the latest updates we're currently working on. Development and testing of our latest content update continues and we are on track for release later this week. We will update you on the status and patch notes of the content update once we have a better understanding of our release window. Only through making changes on both the "server side" (matchmaking and other server rulesets) and, via content updates (to the game itself), can we make the significant progress we're working towards. And in the interest of expediency, we're attacking the problem from both sides, non-stop."
Ross lover også, at når problemerne er løst, vil de begynde at fortælle om hvordan de vil gøre skaden god igen.