For noget tid siden ændrede Steam sin refunderingspolitik, og tilbyder nu refundering af et køb, ligegyldigt grunden, op til 14 dage efter købet, hvis altså spillet ikke er afprøvet i over to timer. Franskmændende er dog ikke glade for denne aftale, og derfor har en fransk forbruger-organisation annonceret via Quechoisir (oversat af Reddit), at de vil sagsøge Valve. Sagsmålet er baseret på følgende klausul:
• Steam's Subscriber Agreement explicitly forbids users to sell their games, despite the transfer of ownership of digital products/licenses being legal.
• Valve declines responsibility in the event that users' personal information is stolen.
• Valve claims ownership of the rights of any user-created content uploaded to Steam.
• It is impossible to get the money on your Steam Wallet back if your account is closed/deleted/banned.
• Valve applies Luxembourg's consumer law regardless of the user's country.
Vi venter at høre mere i den nærmeste fremtid.
Tak, PC Gamer