Selvom Nintendo påstår hårdnakket at Switch-konsollen ikke lider under "widespread technical issues", lader der til at være mange problemer med den desynkroniseringen af de to Joy-Con-controllere, og det vil Nintendo nu til at undersøge. I et interview med Time bekræfter Reggie Fils-Aime at de arbejder på en løsning:
"First, we've seen the inquiries, and we here in the Americas are looking at all the information we can get our hands on. We are in the early days of a system launch, and so for us, we want as much consumer feedback as possible. We are directing consumers to contact us through Nintendo Support for any and all potential questions they may have."
"Specifically on Joy-Con syncing, all I can tell you is that we are aware of and have seen some of the reports. We're asking consumers a lot of questions. That's why we want to get consumers on our help line, so we can get as much information to understand the situation as possible. And so we are in a fact-finding mode, to really understand the situation and the scenarios. And with that information, we'll look and see what the next steps are."
I forhold til potentielle erstatninger og reparationer har Time også modtaget en separat meddelelse, hvor Nintendo mener at Joy-Con-problemer ikke er synderligt udbredt, og stemmer overens med almindelige hardware-problemer.
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