Dem der primært køber deres spil igennem Steam har længe haft muligheden for at returnere deres spil inden for en given tidsramme. Denne luksus har dog ikke inkluderet konsolspillerne, der må siges at være på røven hvis man har købt en forkert spil, eller har fortrudt sit køb. Dette vil nu ændre sig, om ikke andet for Xbox One-ejere.
Microsoft Store (Windows 10 og Xbox One) er ved at forbedre et system hvor applikationer og spil kan returneres, hvis du skulle skifte mening. Lige nu er systemet i beta, men det vil snart udkomme i en ny opdatering. Sådan fungerer det:
To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.
Refunderinger gælder kun to uger efter købet, og du må ikke spille mere end to timer. Her er detaljerne:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.